Code Complaints

To report a concern:
1. While in a story, tap the More Actions button. On your Mac, click the Share button.
2. Tap or click Report a Concern.
3. Choose a reason that you don’t want to see the story and provide more details.
4. Tap or click Send.

Meta’s Australian third-party fact-checking partners are also able to receive referrals from the public by contacting them directly:

• Australian Associated Press
• Agence France Press

• Microsoft Bing: Report a Concern
• Microsoft Start: users can find a feedback form by selecting “feedback” in the settings menu on the Start landing page.
• Microsoft Advertising: Low quality ad submission & escalation – Microsoft Advertising
• LinkedIn: members can report concerns using the in-product reporting mechanism represented by the three dots in the upper right-hand corner of a post on LinkedIn.

1. Go to the video they wish to report.
2. Press and hold on the video.
3. Select Report and follow the instructions provided.

Users can also use this online form to report content on TikTok.

To report a Channel

• Click the 3 Vertical Dots icon in the bottom right below the video player on the channel to report the live stream itself (using Report Live Stream) or other attributes of the user such as their username or their avatar (using Report Something Else).
• You can also initiate a report for a user’s chat messages or Whispers under the Report Something Else menu, but we recommend reporting directly from the chat message or the Whisper so that our team knows exactly what message you are reporting.
• Clicking on either Report Live Stream or Report Something Else will open the reporting flow.
• Follow the report flow to select the most appropriate category for your report and write a detailed description of the violation in the Tell Us More field. If the correct category isn’t listed on the first page of the form, you can select Search in order to search for the reason category.

The aim of the code is to drive improvements and transparency on the measures that signatories take to deal with misinformation and disinformation in Australia. The complaints facility’s approach is consistent with that aim. DIGI will accept complaints from the Australian public where they believe a signatory has materially breached the code’s commitments. Complaints about individual items of content on signatories’ products or services should be directed to the signatory via their reporting mechanisms or otherwise. The code requires all signatories to have such reporting mechanisms.

Self-regulatory codes of practice developed by industry associations are used in a range of industries, including the media, advertising and telecommunications. DIGI’s handling of complaints is oversighted by the independent Complaints Sub-committee. As the code developer, DIGI acts as secretary on this Complaints Sub-Committee, but has no vote on decisions regarding complaints brought to it, in order to avoid conflicts of interest as an industry association.

The independent reviewer will verify claims in each signatory’s transparency report going forward, including whether they have published and implemented policies and processes that comply with their obligations, and verifying that those initiatives are accessible to Australia users. If the independent reviewer can’t attest a claim, it advises the Administration Sub-committee comprised of independent representatives and signatories. The signatory must either amend and resubmit the reports to the reviewer for further assessment or provide written reasons as to why they dispute the reviewer’s assessment, which would be published with their transparency reports on the DIGI website.